Our Shipping Promise
At CozyNest Store, we understand that you’re excited to receive your new furniture pieces and start creating your dream home. We strive to make the shipping process as smooth and transparent as possible.
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Methods & Timeframes
- Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment
- Best for: Faster delivery to most locations
- Free Shipping – Orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
- Perfect for: Budget-conscious shoppers who don’t mind waiting a bit longer
Please note: We ship worldwide except to some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.
Our Return & Exchange Promise
We want you to be completely satisfied with your CozyNest purchase. If something isn’t quite right, we’re here to help make things better.
Return & Exchange Window: 15 days from delivery date
Response Time: 24-48 hours for initial request processing
Step-by-Step Return Process
- Submit Your Request
Contact our customer service within 15 days of receiving your order using the template below:
Email: [email protected]
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear CozyNest Store Team,
I would like to request a [return/exchange] for my recent purchase.
Order Number: [Your order number]
Product Name: [Name of product]
Reason for Return/Exchange: [Please describe the reason]
Preferred Resolution: [Refund / Exchange for]Sale!
Dining TablesĀ
Original price was: $371.00.$95.99Current price is: $95.99.
Additional Comments: [Any other relevant information]
Thank you for your assistance.
Sincerely,
[Your Full Name] - Receive Instructions
We’ll email you within 24-48 hours with:
- Return authorization number
- Shipping instructions and address
- Any special instructions for your specific item
- Ship Your Item
Package your item securely in its original packaging with all tags attached. Clearly mark the return authorization number on the package.
- Receive Your Refund or Exchange
Once we receive and inspect your returned item, we’ll process your refund or ship your exchange within 3-5 business days.
Refund Information
Processing Time: 3-5 business days after we receive and inspect your returned item
Refund Methods & Timeframes
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
- PayPal: 3-5 business days to appear in your account
Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping costs for the replacement item.
Important Conditions
Return Eligibility Requirements
To be eligible for return or exchange, items must be:
- In original condition with tags attached
- In original packaging
- Unused and unassembled
- Free of any damage, stains, or odors
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
- Dining Chairs & Dining Chair Sets that have been assembled or show signs of use
- Customized or made-to-order items
- Items damaged due to customer misuse or improper assembly
- Final sale items (clearly marked at time of purchase)
Exchange Options
We’re happy to exchange your eligible item for:
- A different color of the same product
- A different product of equal value
- Store credit for future purchases
Need Help?
Our customer service team is here to assist you with any questions about shipping, returns, or exchanges.
Email: [email protected]
Response Time: Within 24-48 hours during business days
Store Address: CozyNest Store, 3306 Stroop Hill Road, Atlanta, US 30309
Happy decorating! We’re committed to helping you create the warm, inviting home of your dreams. If something isn’t quite right, we’re here to make it better.
– The CozyNest Store Team