Last Updated: January 2024
At CozyNest Store, we want you to be completely satisfied with your purchase. If you’re not happy with your item, we’re here to help make things right.
Our Return & Exchange Promise
We accept returns and exchanges within 15 days of delivery. Your satisfaction is our priority, and we strive to make the process as smooth as possible.
Return & Exchange Process
Step 1: Submit Your Request
Contact our customer service team within 15 days of receiving your order. Use the template below to ensure we have all the necessary information.
Step 2: Receive Instructions
We’ll email you within 24-48 hours with:
- Return authorization number
- Shipping instructions and address
- Any special instructions for your specific item
Step 3: Ship Your Item
Package your item securely in its original packaging with all tags attached. Include the return authorization number clearly on the package.
Step 4: Receive Your Refund or Exchange
Once we receive and inspect your returned item, we’ll process your refund or ship your exchange within 3-5 business days.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear CozyNest Store Team,
I would like to request a [return/exchange] for my recent purchase.
Order Number: [Your order number]
Product Name: [Name of product]
Reason for Return/Exchange: [Please describe the reason]
Preferred Resolution: [Refund / Exchange for
Dining TablesĀ
Additional Comments: [Any other relevant information]
Thank you for your assistance.
Sincerely,
[Your Full Name]Refund Information
Processing Time: Refunds are processed within 3-5 business days after we receive and inspect your returned item.
Refund Method: Your refund will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
- PayPal: 3-5 business days to appear in your account
Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping costs for the replacement item.
Condition Requirements
To be eligible for return or exchange, items must be:
- In original condition with tags attached
- In original packaging
- Unused and unassembled
- Free of any damage, stains, or odors
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
- Dining Chairs & Dining Chair Sets that have been assembled or show signs of use
- Customized or made-to-order items
- Items damaged due to customer misuse or improper assembly
- Final sale items (clearly marked at time of purchase)
Exchange Options
We’re happy to exchange your item for:
- A different color of the same product
- A different product of equal value
- Store credit for future purchases
Need Help?
Our customer service team is here to assist you with any questions about returns or exchanges.
Email: [email protected]
Response Time: Within 24-48 hours during business days
Store Address: CozyNest Store, 3306 Stroop Hill Road, Atlanta, US 30309
Happy decorating! We’re committed to helping you create the warm, inviting home of your dreams. If something isn’t quite right, we’re here to make it better.
– The CozyNest Store Team