Welcome to CozyNest Store! We’re dedicated to bringing you stylish, affordable furniture that transforms your home into a cozy haven. Below, you’ll find answers to common questions about our products, delivery, returns, and more. If you need further assistance, feel free to contact our friendly customer service team.
Product Information
What types of furniture do you offer?
We specialize in a range of elegant and comfortable furniture, including Benches & Ottomans, Chairs, Dining Chair Sets, Dining Chairs, Dining Tables, and Occasional Tables. Our products are designed to add affordable elegance to any space, perfect for creating a warm and inviting home environment.
Are your products durable and high-quality?
Absolutely! At CozyNest Store, we prioritize quality and style. Each piece undergoes rigorous checks during our 1-2 day order processing to ensure it meets our standards for durability and aesthetic appeal. Whether you’re buying a dining table or an occasional table, you can trust it’s built to last.
Do you have products for larger orders, like furnishing multiple rooms?
Yes, our product range is ideal for larger orders. For instance, our Dining Chair Sets and combination of Benches & Ottomans are perfect for furnishing multiple areas. Plus, orders over $50 qualify for free shipping, making it easy and affordable to decorate your entire home.
Delivery and Shipping
What are your shipping options and fees?
We offer two reliable shipping methods to suit your needs:
- Standard Shipping: Delivered by DHL or FedEx for $12.95. Items arrive in 10-15 days after dispatch, perfect for quicker needs like dining chairs.
- Free Shipping: Available on orders over $50, using EMS. Delivery takes 15-25 days after dispatch, ideal for larger orders such as complete dining sets.
How long does order processing take?
We take 1-2 days to carefully process your order, ensuring every item meets our quality standards before shipping. This step guarantees that your furniture arrives in perfect condition.
Do you ship internationally?
Yes, we ship globally to most regions (excluding some parts of Asia and remote areas). Based in Atlanta, we partner with top carriers like DHL, FedEx, and EMS to bring affordable elegance right to your doorstep, no matter where you are.
How can I track my order?
Once your order is dispatched, you’ll receive tracking information. If you have any issues or questions, our customer service team is here to helpājust email us at [email protected].
Returns and Refunds
What is your return policy?
We want you to be completely satisfied! If you’re not happy with your purchase, you can initiate a return within 15 days of receipt. Our team will guide you through the process to ensure a smooth experience.
How do I start a return?
Contact our customer service at [email protected] within the 15-day window. Provide your order details, and we’ll assist you with the return steps and any refunds or exchanges.
Are there any conditions for returns?
Items must be in original condition and packaging. Due to the nature of furniture, we recommend inspecting your delivery upon arrival to ensure everything is perfect. For specific details, refer to our return policy or reach out to our team.
Payment and Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are secure, allowing you to shop with confidence for your favorite pieces like dining tables or occasional tables.
Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders easily and access exclusive updates. It’s a simple way to enhance your CozyNest experience.
Is my payment information safe?
Yes, we use secure encryption methods to protect your data. Your privacy and security are important to us, so you can focus on enjoying your new furniture without worries.
Additional Support
What if I have issues with my delivery?
If your furniture arrives damaged or there’s a delay, contact us immediately at [email protected]. We’ll work with our carriers to resolve the issue promptly and ensure you’re happy with the outcome.
Can I modify or cancel my order after placing it?
Orders are processed quickly to get your items to you fast. If you need to modify or cancel, contact us as soon as possible. We’ll do our best to accommodate your request before shipment.
How can I get more help?
Our customer service team is always ready to assist with any questions about products, shipping, or returns. Email us at [email protected], and we’ll ensure your CozyNest experience is exceptional.
Thank you for choosing CozyNest Store, where we deliver not just furniture, but the foundation for your beautiful, comfortable home. Happy decorating!